Client Service Representative

(Work From Home Position)

Responsibilities:

• Initiate outbound phone calls to existing clients and provide assistance with inquiries, product information, and status
• Resolve customer complaints and issues in a professional and timely manner, escalating complex issues to the appropriate department when necessary
• Maintain up-to-date knowledge of company products, policies, and procedures
• Document all customer interactions and transactions accurately in the company's database
• Collaborate with other team members and departments to ensure a seamless customer experience

Requirements:

• Previous experience in customer service or a related field preferred
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in computer systems and familiarity with customer service software
• Must have own work from home equipment and high speed ethernet connection